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Is A Georgia Answering Service Worth It?
Undeniably, regardless of your industry, you’re almost certain to discover that a Georgia answering service is worth every penny invested. Let’s illustrate this with a couple of real-life examples:
After-Hours Answering Service Cost:
Consider this instance involving a plumbing company. Initially, this client was skeptical about delegating their calls to an answering service. However, they were facing a pressing issue: a surge of calls over the weekend when the office was unattended, most of which were emergency plumbing needs demanding immediate attention. What the plumbing company failed to consider was that callers reaching voicemail would generally hang up and seek out another plumber to address their emergencies promptly. Consequently, the plumbing company decided to utilize the answering service for a one-week free trial.
To their surprise, just having a human being answer the phone, express empathy, and assure immediate attention to their emergency proved to be a game changer. They received about 10 calls per week, resulting in an average of five new sales valued at over $1200. The total cost for the after-hours answering service was a mere $50 a week for the plumbing company, translating into a return on investment of $1150.
The cost of an after-hours answering service, obviously is determined by the total minutes required to adequately support the business. But in general, an after-hours answering service costs between $40 – $47 a week.
Answering Service Cost Per Month
The typical monthly cost for an answering service falls between $137 and $158, primarily influenced by the actual operator time required. In many scenarios, cost control can be achieved simply by having the virtual receptionist ask only the essential questions needed to assist the caller. Often, just obtaining the caller’s name, number, and a brief message suffices. In such instances, calls usually last about a minute and cost around $1.30 per answered call. However, some calls naturally take longer. For instance, some contractors may require the answering service to schedule appointments or even handle payments. These calls can extend up to 2-3 minutes, bringing the cost to around $2.50.